Keeping your information fully protected is our responsibility

This policy clearly describes how your personal information is collected, used, and stored on the rb333 platform.

This privacy policy was last updated. By registering or using rb333's services, you are considered to have accepted the terms of this policy. Please read the full policy carefully.

1

Introduction & Scope

rb333 ("we", "us", or "the platform") operates a secure online casino and sports betting service for players in Bangladesh. We believe that protecting your personal information is a fundamental right. This privacy policy ("policy") explains what information we collect, how we use it, and how we keep it secure when you use rb333's website, applications, or related services.

This policy applies to all registered members, visitors, and any person who uses rb333's services. Using these services means you consent to the processing of information as described in this policy. If you disagree with any term, please refrain from using our services and contact us at [email protected].

2

What information we collect

rb333 may collect the following types of information:

2.1 — Information you provide directly

Information you provide yourself when creating an account or using the services:

  • Full name and date of birth (for age verification — for users aged 21+ only)
  • Email address and mobile number
  • Payment information (bKash, Nagad, Rocket, Upay account numbers — for transaction processing only)
  • Identity verification documents (national ID card or passport, where applicable)
  • Any information provided when submitting a support request

2.2 — Automatically collected information

Information automatically collected while you use our platform:

  • IP address and device type
  • Browser version and operating system
  • Time, date, and duration of service use
  • Pages visited and navigation patterns
  • Information obtained from cookies and similar tracking technologies

2.3 — Transaction information

Detailed records of deposits, withdrawals, bets, and winnings — used for account management, fraud prevention, and ensuring responsible gaming.

3

Purpose of data use

rb333 uses the collected information for the following purposes:

  1. Account management: To handle registration, login, identity verification, and account security.
  2. Payment processing: To complete deposits and withdrawals securely — via bKash, Nagad, Rocket, and Upay.
  3. Service improvement: To personalise your experience and improve platform performance.
  4. Customer support: To resolve your issues via 24/7 live chat and email support.
  5. Security & fraud prevention: To detect and prevent unauthorised access, money laundering, and fraudulent activity.
  6. Legal compliance: To comply with applicable laws and regulations.
  7. Responsible gaming: To monitor your gaming activity and ensure a responsible gaming environment.
  8. Communications: To send important service-related notices, account updates, and security alerts.
4

Information sharing & third parties

rb333 does not sell your personal information. However, limited information may be shared in the following circumstances:

  • Payment processors: Necessary transaction information is exchanged with bKash, Nagad, Rocket, and Upay to complete deposits and withdrawals. The privacy policies of these third parties apply.
  • Technology service providers: Technology support companies required for platform operations — who operate under strict confidentiality agreements.
  • Game providers: Minimum necessary technical information for service operations with providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, and Ezugi.
  • Legal authorities: Information may be provided in compliance with applicable law if requested through a court order or valid legal process.
  • Business restructuring: In the event of a merger, acquisition, or asset transfer, where the new entity will also be bound by the same privacy obligations.

Outside the cases listed above, your personal information will not be shared with any third party without your prior written consent.

5

Cookies & tracking technologies

The rb333 platform uses cookies and similar technologies. These are small data files stored in your browser that improve platform functionality and the user experience.

5.1 — Types of cookies

  • Essential cookies: Required to maintain login sessions, ensure security, and operate core functionality — these cannot be disabled.
  • Functional cookies: Used to remember your preferences, language selection, and platform settings.
  • Analytics cookies: To understand how users interact with the platform — this information helps improve service quality.

5.2 — Cookie controls

You can control or delete cookies through your browser settings. Keep in mind that disabling essential cookies may prevent some services from working correctly.

6

Data storage & security

rb333 adopts industry-standard technical and organisational measures to ensure the security of your personal information.

6.1 — Security measures

  • SSL encryption: All data exchanged between your browser and our servers is protected by SSL/TLS encryption.
  • Data encryption: Sensitive data held in storage is secured using strong encryption methods.
  • Access controls: Only authorised personnel can access your information, strictly on a need-to-know basis.
  • Regular security assessments: Regular security audits are conducted to identify and address potential vulnerabilities.
  • Firewall & intrusion detection: Advanced technologies are used to prevent unauthorised access.

6.2 — Data retention period

We retain your information for as long as necessary. Transaction records are generally kept for a defined period after account closure to meet legal obligations. If you request deletion of your information, we will make every effort to comply in line with applicable legal requirements.

7

Your rights & choices

As a rb333 user, you have the following rights:

  • Right of access: You can find out what information we hold about you. Contact us at [email protected] to request a copy.
  • Right to rectification: You have the right to request correction of any inaccurate information.
  • Right to erasure: In certain circumstances you may request deletion of your information — this does not include information subject to legal obligations.
  • Right to restrict processing: In certain circumstances you may request that processing of your information be restricted.
  • Right to withdraw from marketing: You may unsubscribe from promotional communications at any time.
  • Right to lodge a complaint: If you have any concerns about how we process your information, contact us directly.

To exercise any of the above rights, contact us at [email protected]. We will process your request as quickly as possible.

8

Protection of minors

rb333's services are for users aged 21 and over only. We do not knowingly collect information from minors. Age is verified at registration. If we become aware that a minor is using our services, we will immediately close the relevant account and delete the information.

If you are a parent or legal guardian and believe a minor has created an account on our platform, please contact us immediately at [email protected].

9

International data transfers

Your information may be stored or processed on servers located in different countries as required for service operations. Whenever such transfers occur, we ensure that adequate data protection measures are in place in the destination country, or that appropriate protective terms are included in our agreements with third parties.

In all circumstances, your information will be used only for the purposes stated at the time of collection and the security standards described in this policy will be maintained.

10

Changes to the policy

rb333 reserves the right to update this privacy policy as needed. When significant changes are made, we will:

  • Display a notice in a prominent location on the website
  • Send a notification to your registered email address
  • State the date of the latest revision at the top of the updated policy

If you continue using the services after changes are made, you are considered to have accepted the updated policy. We recommend reviewing this page regularly.

11

Third-party links & services

The rb333 platform may sometimes reference third-party services — such as payment gateways or game providers. These third parties have their own independent privacy policies and we are not responsible for their data practices.

We recommend that you read the privacy policy of any third-party service before using it. In particular, bKash, Nagad, Rocket, and Upay each have their own data protection policies that apply to their respective services.

12

Contact & complaints

If you have any questions, concerns, or complaints about this privacy policy, our support team is always ready to help:

We are committed to resolving your requests and complaints as quickly and professionally as possible. Keeping your information secure is one of rb333's top priorities.

Have more questions?

Our 24/7 support team is always ready to answer any questions you may have.

View frequently asked questions